Frequently Asked Questions
Everything you need to know about shopping with My Violet.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During peak seasons or collection launches, processing may take up to 7 business days.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that clearance items and intimates are final sale.
Do you offer international shipping?
Yes, My Violet ships worldwide! Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I find my correct size?
Each product page includes a detailed size chart. Since our fits vary between vintage-inspired and modern silhouettes, we recommend measuring a similar garment you own for the best comparison.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. We can only make changes or cancellations within 1 hour of purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.